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Refer a Patient
Framework Psychology’s clinical psychologists - and fully registered clinical registrars - provide assessment and treatment services for adults and adolescents aged 15+ in Kew East, and by telehealth where appropriate.
Send a referral securely
Healthlink EDI: framewkp
Medical Objects: Framework Psychology
Secure fax: 03 8414 4021
Encrypted email: contact@framewk.com.au
Halaxy: Referrals and other documents can be securely uploaded directly to our patient management system through the following online form.
If you are unsure whether Framework Psychology is the right fit, call 03 7034 4340 to discuss the patient presentation or referral pathway.
Hours
Monday–Friday
9am–5pm
Phone
03 7034 4340
WE WORK BEST WITH
Persistent anxiety, depression, or stress not responding to initial brief intervention or self-management
Complex or multifactorial presentations (e.g. comorbidity, personality, psychosocial stressors)
Trauma-related presentations
Work-related stress, burnout or psychological injuries (incl workers’ compensation)
Practical support to improve function, and participation in daily life, relationships, study or work.
Adult ADHD assessment and support
High-functioning patients requiring structured, evidence-based care
We support IAR Levels 2-3.
We do not provide services for younger children, family/couples counselling, or eating disorder treatment and management plans. We recommend APS’ Find a Psychologist to identify other local psychologists working in these areas.
When Framework Psychology may be a good referral fit
OUR APPROACH
Evidence-based therapies (incl CBT, DBT, ACT)
Functional, goal-oriented treatment planning
Careful assessment and psychological formulation
Use of validated psychometric assessments and outcome measures
Focus on symptom improvement and functional outcomes
Collaboration with GPs and other treating providers/teams
Clear understanding. Practical action.
What referrers can expect
We will:
acknowledge the referral promptly;
contact the patient to discuss next steps (usually same business day);
clarify clinical fit, funding and current availability (first appointments within <1-2 weeks);
advise if another service appears more appropriate; and
provide timely, concise, clinically relevant reporting (risk, progress, outcomes)
Our psychologists welcome enquiries to discuss patient referrals, progress, case conferences, etc.
Referral Requirements
Medicare Better Access
Eligible referrals are required to be in writing, dated, signed, and including:
Patient full name, date of birth and address;
Patient symptoms or diagnosis;
Any current medications;
Number of services - up to 6 individual services for an initial course of treatment; re-referral up to balance of 10 initial services per calendar year);
Statement of whether the patient has a Mental Health Treatment Plan, Psychiatrist Assessment and Management Plan, or other funding, as applicable.
The clinic location and provider number of the referring doctor.
Workers’ compensation and transport accidents
Compensation schemes vary in eligibility requirements. However, the following details are recommended for compensation scheme referrals.
Patient full name, date of birth, and contact details
Referral purpose - a clear request for psychological assessment and treatment,
Claimed/diagnosed/provisionally diagnosed/accepted injury or condition
Psychology services may be provided for both primary psychological injuries/illness, and conditions secondary to a physical injury
Explaining the relationship of the condition to the workplace injury or transport accident
Clinical presentation - presenting symptoms, functional impacts, any identified barriers to recovery, risk or safety concerns, treatment priorities or goals
Any current medications or other treatments
Claim information, if known: e.g. funding scheme, insurer/claims agent, claim number, date of injury or accident
Referrer details: Name, practice, address, contact details, provider number, signature
All referrals can be addressed to “Framework Psychology”; we can help identify the most relevant member of our team for your patient’s circumstances.
Services & funding pathways
Framework psychology supports patients across multiple funding pathways
Private
Self-funded appointments, no referral needed
Medicare
Care under a GP or psychiatrist referral; Better Access & Chronic Conditions
TAC Victoria
Support after a transport accident
Workers’ Compensation
Support after a work-related psychological injury
For allied health and other non-medical referrers: you are welcome to recommend or refer a patient to Framework Psychology. However, your referral does not itself establish rebate or funding eligibility. The patient may also require an eligible medical referral, accepted claim or funder approval.
Private patients do not require a referral. Medicare Better Access eligibility requires an appropriate referral from a GP or prescribed medical practitioner under a Mental Health Treatment Plan, a psychiatrist under a Psychiatrist Assessment and Management Plan, or a direct psychiatrist or paediatrician referral. Eligibility for work or transport accident compensation schemes also requires medical referral.